General Manager
Ashland, NH
Direct Hire
Job Description
- Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
- Total operational and financial responsibility for an individual unit
- Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant
- Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
- General Managers are expected to be able to work 50 hours per week including peak periods, weekends and holidays.
Competencies
- Strategic Thinking.
- Business Acumen.
- Communication Proficiency.
- Presentation Skills.
Supervisory Responsibility
- Oversee and Lead: Assistant Manager(s), Shift Supervisor(s) Mentors, and Restaurant Team Member(s)
CORE RESPONSIBILITIES:
- Control day-to-day operations by overseeing all scheduling labor, and the ordering of liquor, food and supplies, and developing the restaurant team
- Manages 4-8 assistant managers, sous chefs and a Chef
- Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
- Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train
- Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
- Ensure food quality and 100% customer satisfaction
- Ensure complete and timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Position Type/Expected Hours of Work
- This position regularly requires long hours, weekend and holiday work.
JOB QUALIFICATIONS:
- High School, College or University Degree Preferred
- 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility
- Basic business math and accounting skills
- Strong interpersonal and conflict resolution skills
- Good oral/written communication skills
- Strong analytical/decision-making skills
- Basic personal computer literacy
